Accounts Receivable Management & Follow-Up
AR management and follow-up is the systematic tracking and pursuit of unpaid claims to reduce days in AR and accelerate cash flow, with relentless follow-up on aging and denied claims. MSRCM's AR follow-up services ensure that insurance payments are recovered before they hit timely filing limits.
Leaving aging claims unpursued leads directly to revenue leakage. Payer backlogs and processing delays often stall claims in "pending" status indefinitely. MSRCM bridges this gap by dedicating a specialized team to follow up on every unpaid claim starting at 30 days outstanding.
Our AR Follow-Up Workflow
We systematically analyze, prioritize, and pursue unpaid balances to accelerate your cash flows.
1. AR Aging Analysis
Grouping outstanding claims into aging buckets (30, 60, 90, 120+ days) to organize follow-up workflows.
2. High-Value Prioritization
Prioritizing high-dollar, aging claims first to secure major outstanding collections and boost practice liquidity.
3. Payer Status Tracking
Automated and manual checks of payer portals to identify "in-process", "pending information", or "suspended" claims.
4. Direct Payer Contact
Making direct phone calls to payer representatives to resolve pending audits and secure immediate claim adjudication.
5. Old-AR Recovery
Dedicated projects targeting aging backlogs (90+ days outstanding) to clean up old accounts and recover forgotten revenue.
6. Payer Performance Reports
Monthly analytics outlining collection rates, average collection cycles, and denial reasons by insurance carrier.
Why Relentless AR Follow-Up is Necessary
Without a systematic method for tracking outstanding claims, revenue stays trapped. Insurance carriers profit when claims are delayed past their timely filing limits, which can be as short as 90 days from the encounter date.
MSRCM prevents this by actively tracking your accounts receivable. Our RCM representatives call payer phone numbers, appeal underpayments, and resubmit rejected claims daily, accelerating cash flow and keeping your days in AR low.
Outcomes with MSRCM
- Average days in A/R reduced below 35 days
- Relentless follow-up starting at 30 days outstanding
- Structured project focus on historical high-aging backlogs
AR Follow-Up FAQs
Related RCM Modules
Discover how our adjacent services support a clean-claim billing cycle.
Payment Posting
Rapid, accurate logging of ERAs, EOBs, and patient payments into your portal, giving you clear, real-time visual credit status.
Denial Management
We isolate the root causes of payer rejections, rewrite, appeal, and aggressively recover every dollar your clinic is owed.
Refunds & Overpayments
Compliant, audit-proof validation and processing of refund request balances protecting your reputation and legal liabilities.
Stop Letting Receivables Decay. Reclaim Your Cash Flow.
Uncollected AR older than 90 days drops in value daily. We recover your cash before timely filing limits expire, giving you the peace of mind to plan your next holiday.
Or write to us directly at: contact@msgrcm.com (We respond within 24 hours)