Revenue Cycle FAQs
Frequently Asked Questions
Find clear answers to questions about medical billing, coding compliance, denial recovery, and onboarding. MSRCM outlines how outsourced revenue cycle management reduces operating overhead and compresses A/R days for US clinics, labs, and hospital providers.
General & RCM Services
Revenue Cycle Management (RCM) is the complete financial lifecycle of patient encounters, encompassing patient scheduling, coverage checks, coding, charge capture, payment posting, denial resolution, and accounts receivable collections.
MSRCM offers nine core services: eligibility and benefit verification, patient demographics, charge entry, AAPC-certified medical coding, payment posting, denial management, accounts receivable follow-up, overpayment refunds, and patient call support.
Outsourcing reduces in-house administrative overhead (salaries, software, space), protects you against staff turnover, and provides access to certified coders and billing collectors who actively reduce claim denials.
Yes, MSRCM works with US healthcare providers of all sizes—including solo practices, large multi-provider clinics, commercial laboratories, hospitals, and third-party billing agencies. We support major medical specialties.
Software & Onboarding
We are proficient in all major platforms (Athenahealth, eClinicalWorks, NextGen, AdvancedMD, Kareo, WebPT, and others). Our specialists log directly into your system, requiring zero software migration.
Onboarding takes 2 to 4 weeks. We audit your revenue cycle, establish secure EHR access, configure settings, and launch billing workflows in parallel with your current systems to avoid cash flow downtime. See our detailed onboarding process.
No. The onboarding phase runs parallel to your current billing operations. We only transition active claim processing once system configurations and credentialing setups are fully verified, ensuring zero downtime in your cash flow.
Denial Management & Compliance
We prevent denials through front-end eligibility checks and precise coder audits. When denials occur, our denial management team appeal and correct claims within 48 hours of payer notification. Read about denial management workflows.
Yes, MSRCM is HIPAA compliant. We secure all data transfers via encryption, restrict database access to authorized personnel, and do not store raw PHI on local workstations. Review our compliance safeguards.
Yes, we operate a dedicated patient call center. Our staff handles inbound billing questions, processes card payments, and configures installment plans based on your guidelines. Read about patient call center details.
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